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Privacy Policy

At Centred Counselling we take your privacy seriously and therefore we are very clear on what and when we collect your data as well as specifically what it is used for. If you have any questions, please don't hesitate to contact us.

Last updated: 27/02/2019

Who we are?

Centred Counselling (“us”, “we”, or “our”) operates (the “Site”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

What data we collect and why do we collect it?

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include but is not limited to your name and e-mail and telephone contact details (“Personal Information”).

Contact & Booking Forms

Information entered into contact forms will include:

  • Your name
  • You E-mail address
  • Your telephone number (if you choose to provide it)

This information is used for the sole purpose of directly contacting you with respect to any enquiry, we will never share your data with 3rd party’s and will NOT use your contact details outside the scope of the enquiry, i.e. for marketing purposes.

Booking System

The appointment booking system employed on the website will hold basic contact details for 90 days post an appointment date. No payment information is maintained on the Site and all online transactions are performed using standard secure payment gateways, specifically Paypal or Stripe.

Log Data

Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”).

This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

Statistics Gathering

In addition, we use the following third-party services to gather anonymous data:

  • Google Analytics – To collect, monitor and analyse the data for the sole purpose of improving the user experience.
  • Tawk – to monitor real-time site activity and provide online support capabilities.

These services enable us to improve the online experience for our customers.


Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.

Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.


The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Embedded Content

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who do we share your data with?

We will never share your private data with any other 3rd party.

How long do we retain your data?

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Changes to this Privacy Policy

This Privacy Policy is effective as of (27/02/2019) and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Site after we post any modifications to the Privacy Policy on this page will constitute your acknowledgement of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you by placing a prominent notice on our website.

Contact Us

If you have any questions regarding our privacy policy please don’t hesitate to contact us at


We are passionate about helping people live happier and more rewarding lives. Our BACP registered counsellors are ready to listen.

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